Have complete control over the services you offer your customers
Charging for calls becomes much easier with our marketing and billing features. You can offer pre-paid and post-paid calls to your customers under your terms and your brand, with extensive control over pricing.
The processes involved are either done automatically by the system or require little effort from you. For instance, new customers can sign up using an online self-service wizard. You can offer rate plans based on features, package limits, and more.
The system owner and resellers can set their own prices for outbound calls, numbers, telephone lines, etc. Each reseller can define as many rate plans as they wish, and assign different customers different plans.
You and your resellers have access to a web interface that is feature rich and fully customisable, from prices and rate plans to invoicing and design.
Billing features include recurring billing, invoicing, recurring billing, taxes and fees calculation, and delivery of reminders for overdue payments.
Integrated pre-paid, post-paid, and external application billing of calls in and out, numbers, telephone lines, etc.
Customers can be given the full PBX interface, a simplified multi-line residential interface, or a simplified wholesale/trunking interface.
The system owner and resellers can administer prices, numbers, resellers, etc, on the web. Prices can be in any currency, and the system will do conversions automatically. The web interface supports SSL (requires third party certificate). The web interface can be rebranded to your own design on a per rate plan basis, allowing multiple brandings within the same installation.
Customers, including resellers, cannot see which other customers are on the system, or even whether their parent reseller is the system owner or not. This makes the system truly multi-tenant.
The system owner and resellers can set their own prices for outbound calls, numbers, telephone lines, etc. Each reseller can define as many rate plans as they wish, and assign different customers different plans. The system owner creates groups of destination patterns and resellers set how much markup they wish to charge their customers. Call prices can have start and end dates as well as priorities. This allows future prices to be loaded in advance.
Rate plans can inherit pricing from other rate plans, allowing fine-grained control of pricing for different customers without needing to work with large data sets.
Connection to unlimited PSTN carriers with different carriers to different destinations. Each carrier can have prices set (in any currency) for each destination, and automatic least cost routing (LCR) can choose the cheapest carrier for each destination. Prices can imported and exported from/to a spreadsheet. Routing to carriers can be configured per rate plan, allowing higher quality routes for premium customers. Routing can be controlled independently for voice calls, fax calls, and text messages. Automatic failover and load balancing between carriers can be easily configured. Routing to carriers can be done on both called number and caller id. Call completion statistics are gathered for each destination for each carrier. Carriers can be limited to particular customers. Resellers can optionally be allowed to control routing for their customers.
Production of PDF and XML/XSLT invoices for each customer. Invoices can be emailed automatically to customers, or to resellers for forwarding. Invoices can be reviewed, edited, and approved within the web interface before being sent. Customers and resellers can search and download all past invoices on the web interface, and resellers can manage which invoices are paid, due, or overdue. Customers can choose which currency their invoices appear in. PDF invoices can be downloaded as a single file for batch printing. Customers can be warned automatically when invoices become overdue. The appearance of invoices can be controlled using HTML templates, with different templates for different sets of customers.
The maximum number of each feature can be set per customer, and a number of each feature can be included free. For example, a customer could be given 5 free telephone lines, then charged 9.95 per month for any extra up to a maximum of 20, when they may add no more. Prices can be monthly, 3 months, 6 months, or annual.
Customers can be limited to a certain number of concurrent calls. This can be set for each individual customer, and can be set for inbound, outbound, and total calls. When customers reach their limit, additional calls can either be refused or can be allowed at additional cost. Customers can purchase packages of extra concurrent calls. Limits can be ignored for emergency calls.
Rate plans can optionally include a number of minutes per month. Once used up, call prices revert to normal. Minutes call option roll over for one month. Which destinations use the included minutes can be configured on the web interface, and different rate plans can use different sets of destinations.
The system owner and resellers can create products for customers to purchase. Products can be physical (such as SIP phones), services, or blocks of minutes. Billing and invoicing for products is integrated into customers' accounts. Recurring billing is supported.
Other charges can be attached to customers' accounts for extras such as telephone lines, DSL circuits, etc. Charges can be one-off, monthly, quarterly, or annual. Charges are integrated into billing and invoicing. Charges can be automatically pro-rated.
Affiliates can be created, where the system owner and resellers can give a percentage of revenue from one customer (including resellers) to another customer. Affiliates are given a breakdown of where their revenue came from on their invoices.
Both inbound and outbound calls can be charged at different rates at different times of the day and different days of the week.
Calls can be re-rated at a later time according to updated pricing.
Customers can create SIP addresses of the form <user>@ <domain> for inbound calls.
New customers can sign up using a self service wizard. Resellers can set which rate plans customers may choose from on sign-up.
Calling cards. Resellers can set their own prices and choose features available to users. Users are cut off when credit runs out, and resellers can set whether a warning is played to the user, called party, or both. Both inbound and outbound calls can be billed simultaneously. Users can make multiple outbound calls from one inbound call. Millions of cards can be configured on one system.
Call shops, where a customer can walk in, pay, and make calls from one of the shop's telephones
PayPal and direct debit integration for customers to top up their accounts. Credit card integration is available at extra cost
Sales tax, VAT, GST, USF fees, etc, can be automatically calculated and added to invoices, transactions, and CDRs. Multiple taxes can be applied, as either a percentage or a fixed amount. Customers and calling cards can be marked as either liable or not for each tax.
The system owner and resellers can produce pre-paid vouchers to sell through retail channels. Customers can redeem these vouchers automatically on the web interface or via telephone.
The system owner can create an unlimited call IVR which allows callers to call in without authentication. They are then allowed to call any destination which costs the system owner less than the revenue they receive for the incoming call. The system owner can set allowed destinations via a minimum profit margin and percentage, maximum outbound call costs, and fine tune using a class of service
Wholesale customers can be created and administered purely from the web, with authentication via SIP username and passwords, source IP addresses, or called number prefixes.
The system owner can create new user roles, and define which menus they may see.
The system owner and resellers can send broadcast emails to all their customers, or an uploaded text file of addresses.
A set of customers can be marked as having shared telephony features, while maintaining separate billing. This allows a customer to route calls between PBX features in different departments, while billing each department for their calls.